About the Role
The Head of Hospitality Department (HOD) will provide strategic and operational leadership for all hospitality activities across ATARA hotels and residences. The successful candidate will be responsible for ensuring world-class guest experiences, operational excellence, revenue growth, and compliance with premium hospitality standards.
Responsibilities
Oversee daily hospitality operations, including: Front Office, Housekeeping, Food and Beverage (F&B), Guest services.
Drive occupancy growth and maximise revenue opportunities from: Hotel rooms, Food and beverage services, Spa facilities, Gym operations, Events and other hospitality offerings.
Develop and implement: Quality assurance systems, Service standards, Operational improvement strategies.
Supervise, train, mentor, and develop hospitality teams.
Work closely with the General Manager on: Expansion strategies, Brand development initiatives, Market positioning.
Ensure compliance with: Hospitality regulations, Company policies, ATARA’s premium service standards.
Requirements
Bachelor’s Degree in Tourism and Hospitality Management or related field
Minimum five (5) years of leadership experience in Hotel management, Resort management, or Hospitality operations
Strong organisational and planning skills
People management skills
Team leadership skills
Proven experience in achieving high guest satisfaction
Proven experience in increasing occupancy levels
Proven experience in improving operational performance
Knowledge of the Tanzanian hospitality market (added advantage)
Fluency in English
