We are seeking a Prestige Banker to join Absa Bank Tanzania in Dar es Salaam. The role is responsible for providing high-quality branch-based banking services while proactively identifying and converting sales opportunities. The Prestige Banker will manage customer needs, open and service accounts, build relationships, cross-sell appropriate banking products, support customer onboarding, and contribute to individual and branch sales and service targets.
Responsibilities
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Open current accounts, savings accounts, packaged loan products, card products, and other assigned banking products and services.
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Provide face-to-face customer service in accordance with established service standards.
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Build and maintain relationships with existing customers.
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Proactively identify customers' current and future financial needs.
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Identify and convert appropriate sales and cross-selling opportunities.
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Recommend banking products and services that match individual customer needs.
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Support customer onboarding and relationship-deepening activities.
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Assist customers with completing banking forms and other required documentation.
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Refer customers to appropriate product, segment, or banking specialists when necessary.
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Participate in inbound and outbound marketing activities, campaigns, and promotions.
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Handle customer complaints within the banking hall professionally and support their resolution.
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Complete follow-up documentation and administrative activities required for efficient and compliant branch operations.
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Maintain sales and service statistics and monitor progress against assigned targets.
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Deliver assigned individual financial and local-business targets.
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Support the presentation, cleanliness, merchandising, and overall customer experience of the banking hall.
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Work from the assigned branch and provide support to other local branches when required.
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Ensure all activities comply with applicable regulatory requirements, the Absa Operational Risk Framework, and internal policies and standards.
Requirements
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Further Education and Training Certificate (FETC) in Business, Commerce and Management Studies.
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Knowledge of retail and personal banking products, services, and tariffs.
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Understanding of current and savings accounts, lending products, cards, and related banking services.
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Knowledge of account-opening policies and procedures.
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Understanding of Know Your Customer (KYC) requirements.
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Knowledge of banking sales processes and applicable sales standards.
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Customer-service and service-excellence skills.
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Strong sales and cross-selling capability.
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Good oral communication and presentation skills.
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Strong interpersonal skills, including active listening and effective questioning.
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Ability to build customer relationships quickly.
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Tact, diplomacy, and empathy when dealing with customers.
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Ability to handle customer complaints professionally.
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Commercial awareness and ability to identify sales opportunities.
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Basic numeracy skills for maintaining sales and performance records.
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Computer literacy and keyboard skills.
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Ability to operate relevant customer and internal banking systems.
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Ability to plan, organize, and manage assigned responsibilities.
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Awareness of competitor banking products and services.
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Initiative and personal drive to achieve service and sales targets.
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Knowledge of credit-scored personal lending products is advantageous.
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Training or knowledge in sales and marketing, account-opening procedures, and personal banking is advantageous.
