DFS Business Development Manager

We are seeking a DFS Business Development Manager to drive the growth of Digital Financial Services (DFS) across the assigned region. The role focuses on increasing customer acquisition, transaction volumes, and revenue by expanding mobile and internet banking adoption, growing merchant acquiring and digital payments, developing the agency banking network, and building strategic partnerships.

Responsibilities

• Develop and execute area-specific strategies to increase customer acquisition, transaction volumes, and revenue across digital and other channels in the assigned region.
• Lead initiatives to onboard retail, SME, and corporate customers onto mobile and internet banking platforms and drive active usage.
• Identify, acquire, and manage merchants for POS, KCB LIPA, and online payment acceptance solutions.
• Drive increased card and digital payment usage across the merchant network.
• Recruit, onboard, train, and manage agency banking partners.
• Improve financial service accessibility and transaction growth through the agency banking network.
• Establish and maintain relationships with business organizations, payment service providers, tourism stakeholders, and community organizations.
• Build strategic partnerships that support DFS adoption and business growth.
• Analyze market trends, competitor activities, customer behaviour, and emerging opportunities to inform growth strategies.
• Generate leads and conduct sales presentations across DFS products and solutions.
• Negotiate commercial terms and close business opportunities.
• Track KPIs including customer acquisition, active users, transaction volumes, merchant growth, agent productivity, and revenue generation.
• Collaborate with Business, Operations, Technology, Risk & Compliance, Marketing, and branch teams to ensure successful implementation and adoption of DFS solutions.

Requirements

• Bachelor’s degree in Banking, Finance, or an equivalent field.
• Minimum of 4 years of relevant professional experience.
• Background in merchant acquiring and card services.
• Master’s degree in Business Administration (MBA) is an added advantage.