Senior Officer – Card Operations

About the Role

Responsibilities

• Oversee the full card lifecycle including issuance, activation, renewal, replacement, blocking, and closure processes, ensuring timely and accurate execution.
• Ensure all card requests are processed within defined SLAs, minimizing delays and enhancing customer experience.
• Monitor card system performance and availability, ensuring minimal downtime and prompt resolution of system issues in collaboration with IT.
• Investigate and resolve card-related issues including failed transactions, declined transactions, and customer complaints.
• Ensure compliance with card scheme regulations (Visa/Mastercard), internal policies, and regulatory requirements.
• Monitor card transaction performance, identifying trends, anomalies, and potential fraud indicators.
• Drive implementation of digital card solutions, including instant issuance and virtual cards, to enhance customer convenience.
• Maintain accurate records, logs, and audit trails for all card operations activities.
• Collaborate with Risk and Fraud teams to strengthen controls and reduce card-related risks.
• Identify process gaps and implement improvements to enhance operational efficiency and reduce errors.

Requirements

• Strong knowledge of card operations and lifecycle management
• Understanding of card scheme rules and transaction flows
• Strong problem-solving and analytical skills
• Bachelor’s degree in Business, Finance, Banking, or a related field
• Minimum 5 years in a relevant field