Commercial Relationship Manager

About the Role

To manage and sustain a portfolio of Business banking customers, building long term relationships founded on efficient and reliable support for their business. The primary objective is to maximize risk-adjusted portfolio contribution and to be responsible for business development both with new and existing customers.

Responsibilities

• Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.

• Conduct annual and if appropriate, interim reviews of customers borrowing facilities

• Conduct annual and if appropriate, interim reviews with non-borrowing customers

• Determine the key messages, e.g. agreed service standards, and negotiated pricing, relationship team contact points and new product changes, deciding upon the most appropriate communication method.

• Deal with and find solutions to customer complaints

• Determine the products that are most effective in meeting customer’s needs and be able to sell these at short notice both reactively and proactively.

• Research, create and follow up a target list for potential new business.

• Identify priority customers using the Customer Relationship Planning templates to assess their present and potential contribution.

• Gather all the required information that is needed to prepare and assess credit applications. Role holder will be expected to input certain key information such as judgmental information.

• Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

• Day to day coaching and development of Corporate Service` Assistants

Requirements

• Bachelor`s Degrees and Advanced Diplomas in Business, Commerce and Management Studies (Required)

• Sales and Service skills

• Relationship Management

• Business Development

• Risk Management

• Credit application assessment

• Customer complaint resolution

• Portfolio management

• Coaching and development skills