We are seeking for a Personal Banker responsible for growing the bank’s customer base and business portfolio through customer acquisition, deposit mobilization, product promotion and relationship management. The role focuses on identifying business opportunities, onboarding customers, increasing retail banking product usage and delivering excellent customer service while achieving monthly sales targets.
Responsibilities
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Prospect, acquire and onboard new customers while identifying potential market segments and business opportunities.
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Drive growth of CASA accounts, term deposits, fee income and other retail banking products.
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Cross-sell savings accounts, current accounts, insurance products, cards, mobile banking, internet banking and alternative banking channels.
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Build and maintain strong relationships with existing and prospective customers.
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Conduct regular customer visits, sales calls and follow-ups to convert prospects into active customers.
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Prepare daily sales reports, customer-call reports and business-development reports.
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Support branch sales campaigns, promotional activities and market-development initiatives.
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Monitor customer needs and recommend appropriate banking solutions.
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Ensure compliance with established policies, procedures and business continuity requirements.
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Perform other duties assigned by the Branch Manager or line manager.
Requirements
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University degree in Banking and Finance, Economics, Accounting, Business Administration or a related field from a recognized higher learning institution.
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Fresh graduate candidates or candidates with at least one year of relevant direct sales, customer service or relationship-management experience.
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Strong sales, customer-service and relationship-building skills.
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Excellent verbal, written and reporting skills.
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Target-driven and able to perform under pressure.
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Ability to build professional networks and engage customers confidently.
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Strong decision-making, analytical and problem-solving skills.
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Ability to manage detailed and time-sensitive assignments.
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Ability to work independently and collaboratively within a team.
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Willingness to conduct regular customer visits and outdoor sales activities.
