We are seeking for a highly organized and results-driven Branch and Operations Manager to oversee the daily operations of its Dar es Salaam branch. The successful candidate will lead branch operations, supervise staff, drive student recruitment, manage application processes, strengthen institutional partnerships, and ensure exceptional customer service while contributing to the company's growth.

Key Responsibilities

• Manage the day-to-day operations of the branch and ensure efficient service delivery.
• Supervise, mentor, and coordinate branch staff to achieve operational goals.
• Set and monitor monthly student recruitment and conversion targets.
• Oversee student enquiries, consultations, applications, admissions, and follow-up activities.
• Ensure student applications are processed accurately and within required timelines.
• Build and maintain relationships with schools, universities, education partners, and training institutions.
• Support marketing campaigns, recruitment events, and business development initiatives.
• Handle customer complaints and resolve escalated issues professionally.
• Monitor office administration, expenses, and operational compliance.
• Prepare weekly and monthly branch performance reports.
• Analyze branch performance and recommend operational improvements.
• Represent EduFlare during meetings, presentations, and partnership engagements.

Requirements

• Bachelor's Degree in Business Administration, Operations Management, Education Management, Marketing, Human Resource Management, or a related field.
• Minimum of 2 years of experience in operations, branch management, education consultancy, student recruitment, customer service, sales, or a related field.
• Previous experience supervising teams.
• Strong understanding of operational management and performance monitoring.
• Experience in education consultancy, international admissions, or student recruitment is an added advantage.
• Knowledge of the Tanzanian education sector is preferred.
• Strong leadership, communication, and organizational skills.
• Proficiency in Microsoft Office or Google Workspace.
• Fluency in English and Swahili.