We are seeking for an experienced Senior Retail Operations Manager to lead and optimize nationwide retail operations. The successful candidate will oversee multiple retail branches, drive operational excellence, improve commercial performance, ensure regulatory compliance, and lead high-performing teams while supporting the company's continued retail expansion.

Key Responsibilities

• Develop and implement retail operational strategies to improve efficiency, profitability, and customer experience.
• Lead, coach, and manage Regional Managers, Shop Managers, and retail support teams.
• Monitor branch performance, sales targets, and operational KPIs.
• Conduct performance reviews and implement improvement plans for underperforming branches.
• Coordinate the opening and setup of new retail locations.
• Conduct regular operational audits and site inspections.
• Collaborate with Marketing, Finance, HR, IT, and Security teams to support nationwide operations.
• Ensure compliance with company policies, regulatory requirements, and health and safety standards.
• Oversee cash handling, stock control, equipment maintenance, and company assets.
• Analyze operational data and prepare reports for executive management.
• Drive continuous improvement across retail operations.

•  Bachelor's Degree in Business Administration, Retail Management, Operations Management, or a related field.
• Minimum of 5 years' experience in retail operations management.
• Experience managing multiple retail branches or nationwide retail networks.
• Experience in betting, gaming, telecommunications, FMCG, banking, or retail industries is preferred.
• Strong leadership and people management skills.
• Excellent operational planning and execution abilities.
• Strong commercial and financial acumen.
• Proficiency in Microsoft Office, particularly Microsoft Excel.
• Experience preparing operational reports and analyzing performance metrics.
• Ability to manage large teams in fast-paced environments.