System Administrator Office Applications

Reporting Line

MANAGER OFFICE APPLICATION

Location

Tanzania Head Office

Department

DEPARTMENT OF ICT

Job Purpose

System Administrator Office Applications is responsible for providing second level operational support and maintenance of Office Applications systems which includes but not limited to Active Directory Services, Enterprise Email solution and M365 collaboration platforms (teams, one drive), Office Automation applications (SharePoint, Intranet, Optima, smart service, iform etc), Enterprise File Management system. (NetApp), External customer facing platforms (Corporate website, domains etc), Printing services.

Incumbent will be responsible to maintain maximum uptime and work closely with business units to achieve organization goals.

Principle Responsibilities

• Provide Second line support for all Office Application systems by providing operational support with all business units and ensure systems and services are operating at optimal level.

•  Perform daily system health check and monitoring on all Office Applications systems as per system checklists and prepare daily status report.

• Ensure that all issues under Audit, Security and Compliance are attended timely and all raised issues by internal and external auditors are mitigated/resolved on time as per bank policies and procedure.

• Works collaboratively with NOC, SOC and Service Management team by managing all incidents and close all opened tickets within SLA and escalate to vendor in case there is a need.

• Participate on Disaster Recovery activities, system maintenance, Change Management and backup process.

• Working together with other system administrators and vendors in the process of troubleshooting incidents and must be flexible and available for 24/7.

• Coordinate with all relevant business units with regards to training and testing on new and existing application within the unit and attend appropriate training and workshop programs.

• Participate in all ICT projects for holistic visionary and control based on established governance practices and architecture models.

•  Carryout other assignment as may be assigning by Manager Office Applications, ICT management and Executive management.

Qualifications Required

• Bachelor’s degree in computer science, ICT or related academic field.

• At least 1 year of experience from any financial institution.

• Any professional certification is an added advantage.

• Demonstrated technical knowledge in system administration, including the management, configuration, and troubleshooting of client and server operating systems to ensure secure and reliable IT operations.

• Hands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) and enterprise collaboration platforms.

• Strong analytical and problem-solving skills with the ability to translate business requirements into technical solutions.

• Technical handling interaction with vendors, contractors and other stakeholders.

• Familiarity with enterprise storage solutions (e.g., NetApp) and file management systems.

• Strong interpersonal, written and oral communication skills. 

Skills

• System Administration

• Microsoft 365

• Active Directory

• SharePoint

• Exchange Online

• Teams

• OneDrive

• NetApp

• ICT Support

• Disaster Recovery

• IT Operations

• Vendor Management

• Banking IT

CRDB Commitment

CRDB Bank is dedicated to upholding Sustainability and ESG practices and encourage applicants who share this commitment. The Bank also promotes an inclusive workplace, hence applications from women and individual with disabilities are encouraged.

It is important to note that CRDB Bank does not charge any fees for the application or recruitment process, and any requests for payment should be disregarded as they do not represent the bank’s practices.

Only Shortlisted Candidates will be Contacted.

Deadline

2026-07-08

Employment Terms

PERMANENT