The BIT Officer will support Unifi Tanzania’s day-to-day technology infrastructure and office facilities, ensuring branches and offices have reliable IT equipment, connectivity, systems access and well-maintained working environments. Reporting to the Infrastructure Team Lead, the role combines hands-on IT support, equipment and asset management, basic network administration, user support and facilities coordination.
Responsibilities
-
Provide first-line IT support for hardware, software, systems and connectivity issues.
-
Troubleshoot day-to-day technical problems and escalate complex issues when necessary.
-
Manage and follow up on IT support tickets to ensure timely resolution.
-
Provide basic systems guidance and training to employees.
-
Support employee onboarding and offboarding, including preparing, configuring and recovering IT equipment and system access.
-
Install, configure, maintain and troubleshoot computers, laptops, printers and other office IT equipment.
-
Keep devices secure and up to date with approved software, security patches and system updates.
-
Support basic network, Wi-Fi and user-access administration.
-
Assist with hardware repairs, replacements, upgrades and warranty processes.
-
Maintain accurate IT asset records and equipment assignments.
-
Coordinate routine office facilities maintenance and respond to facilities-related requests.
-
Liaise with landlords, contractors and other service providers regarding office maintenance and repairs.
-
Coordinate approved facilities purchases and monitor external service providers.
-
Escalate significant facilities, infrastructure, health or safety issues when required.
-
Maintain documentation covering IT assets, licences, service providers and support activities.
-
Keep technical documentation and user guides accurate and up to date.
-
Identify recurring technical or operational issues and recommend practical improvements.
-
Travel between branches when required to provide IT and infrastructure support.
Requirements
-
Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems or a related field.
-
2–3 years of experience in IT support, helpdesk or technical support.
-
Experience supporting Windows computers and other office IT equipment.
-
Familiarity with Google Workspace or Microsoft 365.
-
Ability to troubleshoot printers, hardware and common software issues.
-
Ability to troubleshoot basic network, Wi-Fi and connectivity problems.
-
Familiarity with IT asset management.
-
Understanding of user-access administration and information-security best practices.
-
Experience with helpdesk or ticketing systems is an advantage.
-
Experience with remote support tools such as Datto, N-able or similar platforms is an advantage.
-
Experience coordinating facilities or working with external service providers is an advantage.
-
Good English communication skills.
-
Strong organizational skills and dependability.
-
Ability to manage multiple responsibilities while maintaining high standards.
-
Willingness and ability to travel between branches when required.
