DFS Business Development Manager

KCB Bank Tanzania is looking for a DFS Business Development Manager to drive the growth of Digital Financial Services (DFS) across Dar es Salaam. The role focuses on increasing mobile and internet banking adoption, expanding merchant acquiring and digital payments, developing the agency banking network, building strategic partnerships, and driving customer acquisition, transaction volumes, and revenue.

Responsibilities

• Develop and execute area-specific strategies to increase customer acquisition, transaction volumes, and revenue across digital and other channels in Dar es Salaam.
• Lead initiatives to onboard retail, SME, and corporate customers onto mobile and internet banking platforms and drive active usage.
• Identify, acquire, and manage merchants for POS, KCB LIPA, and online payment acceptance solutions.
• Drive increased card and digital payment usage across the merchant network.
• Recruit, onboard, train, and manage agency banking partners.
• Expand access to financial services and increase transaction growth through the agency banking network.
• Establish and maintain relationships with business organizations, payment service providers, tourism stakeholders, and community organizations.
• Develop strategic partnerships that support Digital Financial Services adoption and growth.
• Analyze market trends, competitor activities, customer behaviour, and emerging opportunities to inform business growth strategies.
• Generate leads and conduct sales presentations for DFS products and solutions.
• Negotiate commercial terms and close business opportunities.
• Track KPIs including customer acquisition, active users, transaction volumes, merchant growth, agent productivity, and revenue generation.
• Collaborate with Business, Operations, Technology, Risk & Compliance, Marketing, and branch teams to ensure successful implementation and adoption of DFS solutions.

Requirements

• Bachelor’s degree in Banking, Finance, or an equivalent field.
• Minimum of 4 years of relevant professional experience.
• Experience or background in merchant acquiring and card services is an added advantage.
• Professional qualification related to merchant acquiring or cards is an added advantage.
• Master’s degree in Business Administration (MBA) is an added advantage.