Coordinates maintenance operations for Solar Home Systems, minigrid infrastructure, and productive solar installations at Ignite Energy Access’s National Hub in Arusha, including technician supervision, technical support, spare parts coordination, safety compliance, and performance monitoring.
Responsibilities
- Manage, prioritize, and assign technical maintenance cases to field technicians
- Provide remote technical support to technicians and customers, including escalated cases
- Develop and implement preventive maintenance schedules
- Analyse recurring technical faults and update troubleshooting guides
- Monitor technician transport costs against established guidelines
- Coordinate spare parts replenishment and manage warranty claims
- Coordinate preventive and corrective maintenance of PV generation units, battery energy storage systems, inverters, and backup generators
- Inspect low-voltage distribution networks and resolve voltage-related issues
- Report unauthorized connections or equipment tampering
- Enforce electrical safety protocols, permit-to-work systems, Lockout/Tagout procedures, and safe disposal of electronic and battery waste
- Conduct or support site energy assessments, load surveys, and system sizing
- Participate in the installation, quality inspection, testing, and commissioning of independent solar inverter systems
- Supervise field technicians and audit the quality of their work
- Monitor case resolution times, repeat fault rates, safety compliance, system uptime, spare parts consumption, and downtime
- Identify training needs and recommend refresher training for technicians
- Prepare analytical performance reports for management
Requirements
- Electrical and Electronics Engineering or equivalent technical knowledge
- PV solar installation, troubleshooting, and electrical maintenance skills
- Minigrid systems knowledge
- Technician supervision and technical maintenance coordination skills
- Strong analytical and problem-solving skills
- Microsoft Excel, Word, and data-reporting software proficiency
- Technical reporting and operational performance monitoring
- English and Kiswahili communication skills
- Ability to travel domestically within assigned zonal regions
- Knowledge of electrical safety, permit-to-work, and Lockout/Tagout procedures
Document Requirements
Application Instructions
- Application deadline: 30 October 2026
