Responsible for leading the end-to-end order-to-cash and credit-control process, including billing, reconciliations, collections, credit-risk oversight, reporting, and accounts receivable process improvement for Knauf Gypsum Tanzania.
Responsibilities
- Partner with Sales, Customer Service, Logistics, and Finance to manage the end-to-end order-to-cash process and protect cash flow and credit exposure
- Attend to customer queries and ensure accurate and timely billing, invoice processing, credit note issuance, and cut-off controls
- Maintain daily SAP error logs
- Maintain customer master data and support customer account opening, credit-limit setting, and periodic credit reviews
- Follow up with debtors to ensure timely payment and cash collection
- Work with the Sales Director, Chief Accountant, and CFO to set credit limits for new customers and review existing limits
- Drive collection of overdue balances through structured follow-up and escalation
- Maintain collection action plans and track agreed actions to closure
- Perform customer account reconciliations and resolve disputes, deductions, claims, and long-outstanding reconciling items
- Prepare and analyze receivables ageing and accounts receivable KPIs, including DSO, overdue percentage, collection effectiveness, dispute ageing, unapplied cash, and major overdue exposures
- Prepare and maintain the IFRS 9 Expected Credit Loss assessment
- Coordinate monthly credit and ageing reviews with Sales and Finance
- Assess customer payment behavior and recommend credit-risk actions, account blocks, or recovery measures
- Perform monthly balance sheet account reconciliations
- Support preparation and submission of monthly VAT and WHT reports through the TRA Portal
- Participate in month-end closing and ensure accurate and timely closure
- Identify process automation and continuous-improvement initiatives across accounts receivable
- Maintain relevant standard operating procedures and process documentation
Requirements
- Accounting, finance, or commerce knowledge
- Accounts receivable and credit-control skills
- Knowledge of accounting principles and receivables processes
- SAP proficiency
- Strong attention to detail and accuracy
- Analytical and data interpretation skills
- Strong communication and professional customer service skills
- Cross-functional collaboration and relationship-building skills
- Problem-solving and sound judgment
- Ability to work independently and under pressure
- Commitment to continuous improvement and process automation
