The Business Resilience Specialist will drive organizational resilience, business continuity, process improvement, digital transformation, project implementation, incident recovery planning, supplier risk assessment, and management reporting at Vodacom Tanzania.
Responsibilities
- Coach and train the team on processes, procedures, and technical or strategic organizational plans
- Ensure compliance with Vodafone and Vodacom Group Business Resilience Management policy
- Assist the Business Resilience Management Manager in conducting annual Business Impact Assessments
- Assist in coordinating incidents and crises according to the crisis management plan
- Participate in developing and testing incident and technical recovery plans
- Implement a business continuity culture across the organization
- Perform key supplier risk assessments and ensure suppliers develop adequate business continuity management plans
- Assist in preparing Business Resilience reports
- Provide regular updates on sub-process performance
- Follow the escalation path and non-surprise management philosophy
- Ensure project timelines are respected and adhered to
- Manage multiple project workflows simultaneously
- Drive continuous business process improvements, best practices, and operational efficiencies
- Optimize customer satisfaction and add value to the business
- Set reporting standards and implement measures and benchmarking exercises to measure added value
- Develop knowledge of best practices in other Vodafone markets and external markets
- Develop the functional training strategy and ensure continuous knowledge transfer and retention
- Work closely with Group Process Owners on initiatives and contribute to the Group Process Owners’ roadmap
- Review, re-engineer, and automate arduous manual processes
- Manage the implementation of projects and upgrades involving IT, network, and payment systems
- Administer monthly and ad hoc management reporting to ensure accuracy, timely completion, and compliance with policies and procedures
Requirements
- Information Technology, Computer Science, or Engineering education
- Business continuity and resilience management
- IT change management or cyber resilience
- Business Impact Assessment review
- Incident, crisis, and technical recovery planning
- Supplier risk assessment and business continuity planning
- Business process improvement and automation
- Project and workflow management
- Network inter-switching
- API integration and load balancing
- Performance management and KPI-based reporting
- Microsoft Office proficiency
- Excellent written and verbal communication
- Ability to explain complex technical information to non-technical employees
- Facilitation, negotiation, planning, coordination, networking, and interpersonal skills
- Operational excellence and attention to detail
