Yas Tanzania is seeking a Network Operations Specialist in Dar es Salaam to monitor, troubleshoot, activate, restore, and maintain network and IT services, including supporting 24/7 NOC operations.
Responsibilities
- Monitor core network and IT systems dashboards for alarms and performance anomalies, acknowledging and acting on alarms within defined response times
- Log and categorize every alarm and event, and report capacity or performance trends to the Manager – Network Ops
- Perform service activation tasks according to provisioning requests and approved HLD/LLD designs within agreed TATs
- Test and verify activated services with the customer or field team before handover, and update activation records
- Carry out network troubleshooting and service restoration using defined procedures and runbooks
- Handle technical escalations for network-related tickets from Customer Care and other teams
- Respond to and triage incidents; escalate to the Core Network Specialist or Manager – Network Ops with complete diagnostic information when needed
- Keep Customer Care and affected stakeholders updated on incident status until full restoration
- Ensure network security controls, including device access, configuration backups, and hardening standards, and compliance with applicable regulatory and licensing obligations
- Maintain system configuration, customer service records, and audit reporting in compliance with revenue assurance requirements
- Close audit findings within agreed timelines
- Contribute to daily and weekly performance reporting on network operations with timely escalation where necessary
Requirements
- Bachelor’s degree in Telecommunications, Information Technology, or a related field
- 2-4 years of experience in NOC monitoring or network operations
- Network monitoring and alarm management skills
- Network troubleshooting and service restoration skills
- Knowledge of service activation, provisioning requests, and HLD/LLD designs
- Incident triage and technical escalation skills
- Understanding of network security controls, configuration backups, and hardening standards
- Ability to maintain accurate technical, customer service, and audit records
- Strong attention to detail
- Reliable shift-working capability for 24/7 NOC coverage
- Valid driver’s or rider’s license where regional travel is required
