Technical Operations Manager

Manage and oversee technical field operations, FTTx outside plant infrastructure, network maintenance, incident management, quality control, contractors, and regional technical teams in Zanzibar.

Responsibilities

• Manage all technical field operations for the assigned region in line with standards and SLAs
• Plan, design, implement, manage, and optimize FTTx OSP infrastructure
• Own preventive and reactive maintenance of Metro, FTTx, and Backbone OSP infrastructure for B2B and B2C services
• Lead incident management, root cause analysis, corrective actions, MTTR, and SLA assurance
• Ensure quality control checks are completed on maintenance and installation work
• Manage wireless PtP and PtMP infrastructure for regions outside Dar es Salaam
• Oversee subscriber service delivery operations for regions outside Dar es Salaam
• Manage regional contractors and hold them accountable for SLA and quality requirements
• Manage and develop the regional technical team, including on-call rotas
• Implement backup encryption and secure data transmission

Requirements

• Telecommunications technical operations management
• FTTx outside plant operations and maintenance
• Fiber testing using OTDR, splice loss, and power budget measurements
• Incident management and root cause analysis
• MTTR and SLA governance
• Wireless PtP and PtMP infrastructure management
• Contractor and team management
• Quality control and network maintenance
• Valid driver’s license
• Ability to travel extensively within the assigned region