WEDAC Microfinance Institution Limited is seeking an experienced Operations Manager to provide strategic and operational leadership, improve service delivery, manage loan portfolio growth and risk, and lead branch expansion across rural markets.
Responsibilities
- Oversee WEDAC’s daily microfinance operations across existing and new service locations.
- Develop and implement operational plans aligned with institutional strategic objectives.
- Establish efficient systems, procedures, and performance monitoring mechanisms.
- Supervise field operations, loan administration, collections, and branch activities.
- Improve staff productivity, operational efficiency, and customer service.
- Lead the establishment and operationalization of proposed branches in Mbulu, Dongobesh, and Katesh.
- Develop branch rollout plans, staffing structures, budgets, and performance targets.
- Identify business growth opportunities in underserved rural markets.
- Drive customer acquisition, loan portfolio expansion, and market penetration.
- Ensure new branches achieve operational efficiency and progress toward financial sustainability.
- Develop strategies to reduce field operational costs while increasing customer outreach.
- Monitor portfolio quality, repayment performance, and delinquency trends.
- Implement loan monitoring and recovery strategies.
- Strengthen credit assessment, disbursement, and collection procedures.
- Establish early-warning mechanisms for portfolio deterioration.
- Ensure compliance with institutional credit policies and applicable Bank of Tanzania regulations.
- Supervise and mentor branch officers, field officers, and operational teams.
- Establish clear performance targets and accountability mechanisms.
- Coordinate staff recruitment, training, deployment, and performance evaluations.
- Promote a culture of integrity, teamwork, accountability, and results.
- Strengthen the use of Management Information Systems for loan tracking, reporting, and operational decision-making.
- Ensure accurate and timely operational and portfolio reports.
- Monitor branch budgets, operational expenditures, and productivity.
- Provide regular performance analysis and recommendations to senior management.
- Collaborate with Finance and other departments to strengthen internal controls.
Requirements
- Strong operational leadership and execution skills.
- Proven loan portfolio growth and recovery experience.
- Ability to establish and manage new branches.
- Sound understanding of microfinance risk management.
- Strong financial analysis and budgeting capabilities.
- Experience managing geographically dispersed teams.
- Proficiency in microfinance management information systems and digital financial services.
- Excellent communication and stakeholder management skills.
- High integrity, accountability, and problem-solving ability.
- Strategic planning, business expansion, team leadership, and performance management skills.
Document Requirements
Application Instructions
- Send an updated CV, a cover letter highlighting relevant operational management and expansion experience, copies of relevant academic and professional certificates, and contact details of three professional referees.
