Manage and grow relationships with medium-sized business customers, drive enterprise sales and revenue growth, identify new business opportunities, and deliver suitable technology solutions while ensuring customer satisfaction and retention.
Responsibilities
- Manage and develop relationships with existing and prospective medium-sized business customers.
- Understand customer business strategies, objectives and operational challenges.
- Develop account plans aligned with customer requirements and appropriate business and technology solutions.
- Identify and qualify new revenue-generating opportunities within assigned accounts.
- Drive sales of core enterprise services and value-added solutions.
- Develop strategies to achieve and exceed assigned account revenue and order targets.
- Support customer progression from initial engagement through contract negotiations and closure.
- Establish and maintain relationships with key customer decision-makers and senior leadership teams.
- Coordinate customer engagement activities with internal technical and commercial teams.
- Promote enterprise connectivity solutions, including fixed and mobile network services.
- Communicate the business value of proposed technology solutions to customer stakeholders.
- Analyse competitor activities, market developments and emerging industry trends.
- Identify opportunities for technology upgrades, cost optimisation and improved business efficiency.
- Collaborate with internal sales, technical, product and service delivery teams.
- Coordinate stakeholders during customer engagement and sales opportunities.
- Act as a virtual team leader when coordinating cross-functional activities for specific opportunities.
- Achieve assigned account revenue targets and order targets.
- Identify and secure new business accounts and increase value from existing customers.
- Maintain strong stakeholder engagement and support customer retention.
Requirements
- Strong enterprise sales and business development capabilities.
- Excellent account management and customer relationship skills.
- Ability to identify and qualify revenue-generating opportunities.
- Strong commercial awareness and business acumen.
- Ability to understand revenue targets, profitability and account performance.
- Ability to develop and maintain long-term customer partnerships.
- Excellent verbal and written communication skills.
- Strong presentation and negotiation capabilities.
- Ability to engage senior management and executive-level stakeholders.
- Ability to communicate complex business and technology solutions effectively.
- Strong strategic thinking and commercial decision-making.
- Good understanding of market trends and competitor activities.
- Strong prioritisation and problem-solving skills.
- Strong personal accountability and professional credibility.
- Ability to collaborate effectively in cross-functional and virtual teams.
- Good leadership and coordination skills.
- Adaptability, results orientation and customer focus.
- Ability to work effectively with stakeholders from different professional and cultural backgrounds.
Document Requirements
Application Instructions
- Prepare an updated CV or résumé, academic and professional certificates, a profile photograph, an identification document, and a motivation statement or cover letter, then complete the personal, contact and professional information in the online form.
- For recruitment inquiries, contact the Human Resource Manager at or +255 758 895 188.
