Leads and continuously improves the Information Technology function across Africa Global Logistics Tanzania Limited, ensuring reliable, secure, cost-effective, and business-aligned IT services, including infrastructure, cybersecurity, business applications, continuity, vendor management, and user support.
Responsibilities
- Develop and implement the annual IT roadmap in alignment with business priorities and Group IT strategy.
- Ensure compliance with Group cybersecurity standards, IT policies, and delegated authorities.
- Prepare quarterly reports on IT performance, risks, and investments.
- Ensure the availability, reliability, and performance of IT infrastructure and business-critical systems.
- Manage networks, internet connectivity, servers, cloud platforms, backup systems, and telecommunications.
- Support business continuity and the reliability of essential IT services.
- Support compliance with data privacy requirements and information security policies.
- Contribute to IT risk management and the protection of business information assets.
- Establish and monitor service levels for IT support.
- Ensure timely resolution of incidents, service requests, and business-critical disruptions.
- Improve the end-user experience through clear support processes and effective communication.
- Build a responsive, customer-focused, and service-oriented IT culture.
- Lead the implementation of business applications and approved IT projects.
- Prioritise IT support and project resources according to business criticality.
- Drive continuous improvement in IT services and technology solutions.
- Manage relationships with telecommunications providers, software vendors, hardware suppliers, and IT service partners.
- Facilitate collaboration between business teams, local IT, Regional IT, and Group IT.
Requirements
- Strategic thinking and business partnership.
- Cybersecurity and risk management.
- Digital mindset and continuous improvement.
- Problem-solving, judgement, and decision-making.
- Stakeholder management, communication, and influence.
- Leadership, coaching, and accountability.
- Customer service orientation and disciplined execution.
- Self-motivation and initiative.
- High levels of integrity.
- IT infrastructure, business systems, cloud platforms, networking, and telecommunications management.
- Vendor and stakeholder relationship management.
