Senior Manager, Trade Finance

NCBA Bank is seeking a Senior Manager, Trade Finance to drive Trade Finance sales, business growth, revenue generation, product development, customer profitability, and risk-managed financing solutions in Tanzania.

Responsibilities

• Drive growth in Trade Finance income and business volumes by marketing, selling, and cross-selling trade products.
• Originate deals directly and in collaboration with Assistant Relationship Managers.
• Develop sales pipelines for trade-related business across Corporate, Commercial, and Business Banking segments.
• Structure working capital solutions and sell trade products and services to new and existing customers.
• Meet or exceed sales targets relating to revenue, performance drivers, and transaction volumes.
• Improve customer service delivery by minimising customer complaints and disputes.
• Structure and package trade-related transactions and develop tailored solutions for customers.
• Negotiate and recommend pricing, terms, and conditions that maximise revenue and profitability.
• Enhance product features and promote traditional and innovative trade-related products.
• Identify additional customer needs and cross-sell suitable products.
• Provide advisory and guidance services to Relationship Managers, Operations staff, Credit Risk teams, and the branch network.
• Coordinate utilisation reports for Structured Trade Finance facilities.
• Ensure timely escalation and resolution of operational issues.
• Train Assistant Relationship Managers and other staff on Trade Finance products and technical expertise.
• Conduct joint customer visits to achieve sales targets and identify new revenue opportunities.
• Provide specialist input and ensure credit applications are technically sound and compliant with Bank policies and processes.
• Develop new Trade Finance products and recommend trade product pricing within applicable policies and delegated limits.

Requirements

• Bachelor's Degree in a relevant field; a Master's Degree is an added advantage.
• Professional banking qualifications such as CDCS or CITF are an added advantage.
• At least 10 years of banking experience, including a minimum of 3 years in a senior management or leadership role.
• Demonstrated experience in Trade Finance products, trade operations, customer service, and banking operations.
• Proven experience in relationship management, business development, and delivering exceptional customer service.
• Knowledge of Bank of Tanzania guidelines, Banking Acts, and Trade Operations procedures.
• Broad knowledge of Trade Finance products and related corporate banking products.
• Ability to make appropriate trade product pricing recommendations.
• Strong problem-solving, analytical, and communication skills.
• Bachelor’s Degree in Business, Banking, Finance, or another relevant field.
• Trade Finance and international banking expertise.
• Knowledge of Trade Finance products and related corporate banking products.
• Relationship management and business development skills.
• Customer service and consultative selling skills.
• Trade product pricing and working capital solutions expertise.
• Strong problem-solving, analytical, and critical-thinking abilities.
• Excellent verbal and written communication skills.
• Effective presentation and stakeholder engagement skills.
• Strong interpersonal and networking skills.
• Goal-oriented, innovative, customer-centric, and solution-oriented approach.
• Professional integrity, accountability, tact, and diplomacy.

Application Instructions

• Interested and qualified candidates should apply through the NCBA Bank careers portal.