Eezy Group is seeking a Booking and Scheduling Officer in Dar es Salaam to coordinate valuation and tracker fitment bookings, field assignments, job cards, customer updates, and operational follow-up while maintaining high customer service standards.
Responsibilities
- Capture and schedule all valuation orders, tracker fitment orders, and de-installation orders
- Liaise with IT Support in the event of system failures or technical challenges
- Coordinate with valuers and technical teams regarding field assignments
- Prepare and process valuation and tracking job cards for submission to the technical team
- Provide customers with consistent and timely updates on the status of their bookings
- Ensure adherence to company procedures and established service standards
- Follow up on pending or exceptional cases to ensure timely resolution and closure
- Liaise with the Accounts Department on invoicing and fee collection matters
Requirements
- Degree or diploma in a relevant Arts or Science field
- Strong customer service, interpersonal, and communication skills
- Organisational and scheduling skills with attention to detail
- Decision-making and problem-solving abilities
- Ability to work collaboratively in a team
- Integrity and reliability
- Teamwork and collaboration
- Organisational and management skills
- Interpersonal and communication skills
- Decision-making and problem-solving
- Customer service skills
Document Requirements
