Mogo Credit Tanzania is seeking a Soft Collection Officer in Dar es Salaam to manage early-stage loan collections, contact customers with overdue payments, negotiate repayment commitments, support customers with payment options, and improve repayment performance while following company procedures.
Responsibilities
- Conduct daily outbound calls to remind customers with overdue accounts of 1–27 days past due about repayment obligations
- Provide repayment reminders and explain outstanding amounts, due dates, and available payment channels
- Negotiate realistic payment commitments based on customers’ affordability and repayment history
- Escalate non-responsive or uncooperative customers to field collection or hard collection teams according to established SOPs
- Maintain positive, professional, and respectful communication with customers
- Identify reasons for missed payments and explain payment options, available channels, or rescheduling procedures
- Educate customers about the consequences of continued non-payment, including penalties, repossession, and negative credit listing
- Record customer interactions and promises to pay in the collection system
- Track broken promises to pay and follow up accordingly
- Meet daily and weekly targets for call volumes, contact rates, promise-to-pay rates, and recovery amounts
- Report suspicious cases or potential fraud to the supervisor
Requirements
- Diploma or Degree in Finance, Banking, Business Administration, or a related field.
- Experience in a call centre or credit collections is an added advantage.
- Experience in financial services or asset financing, particularly boda boda, tuk-tuk, and electronics financing, is preferred.
- Strong communication and negotiation skills.
- Customer-friendly approach and professional communication.
- Basic understanding of loan terms and repayment processes.
- Ability to work under pressure and meet daily targets.
- Computer literacy, including familiarity with CRM or collection systems and Microsoft Excel.
- Communication and negotiation skills
- Customer service skills
- Loan repayment and credit collection knowledge
- Ability to meet performance targets under pressure
- Computer literacy
- CRM or collection system skills
- Microsoft Excel skills
- Professional and customer-friendly communication
Document Requirements
Application Instructions
- Interested applicants should complete the online application form on the Mogo Credit Tanzania recruitment portal, providing their first name, last name, email address, phone number, and updated CV, and agreeing to the terms and personal data consent options.
