Mogo Credit Tanzania is seeking a detail-oriented Debt Collection Admin – Phones to manage failed loan restructurings, conduct phone-unlock follow-ups, confirm payment arrangements, and maintain accurate client and case records.
Responsibilities
- Retrieve daily lists of failed restructuring requests from the system.
- Contact clients to confirm their details and explain revised repayment terms.
- Collect missing information or payments required to complete restructurings.
- Resubmit and complete restructuring requests in the system.
- Verify that completed restructurings are correctly reflected in client accounts.
- Escalate system errors, missing approvals, client disputes, and other unresolved cases.
- Call clients whose phones have been unlocked following payment.
- Confirm that unlocked phones are functioning properly.
- Remind clients of payment due dates and amounts payable.
- Encourage timely repayments to help clients avoid having their phones locked again.
- Record call outcomes accurately in the relevant system.
- Flag phones that have not unlocked as expected for technical follow-up.
Requirements
- Attention to detail and accurate data-entry skills.
- Ability to verify client information and account records carefully.
- Ability to follow cases from initiation through completion and escalate blocked cases appropriately.
- Clear, polite, and professional customer communication skills.
- Ability to explain repayment arrangements clearly to clients.
- Ability to work with ERP or loan management systems, Webitel or similar call centre tools, and Microsoft Excel.
- Basic technical awareness of mobile phones, device-locking systems, and mobile money payments.
Document Requirements
Application Instructions
- Complete the online application form and upload your updated CV on the Mogo Credit Tanzania Careers Portal.
