Provides technical and administrative support to Jhpiego Tanzania’s IT department, including service desk operations, Microsoft 365 administration, network support, cybersecurity, user training, and digital workplace technologies.
Responsibilities
- Provide first-level technical support through the organization’s IT ticketing system
- Log, categorize, prioritize, track, and resolve IT support requests in accordance with established service level agreements
- Configure, deploy, and maintain desktops, laptops, printers, scanners, and mobile devices
- Install, upgrade, and troubleshoot operating systems and standard business applications
- Support employee onboarding and offboarding, including workstation setup and equipment allocation
- Diagnose and resolve hardware, software, and connectivity issues
- Maintain accurate IT asset and device configuration records
- Provide user support for SharePoint Online, Teams, OneDrive, Outlook, and other Microsoft 365 services
- Assist with SharePoint content organization, access management, and user adoption initiatives
- Monitor network performance, availability, and connectivity
- Support troubleshooting of LAN, WAN, Wi-Fi, VPN, and internet connectivity issues
- Develop IT training materials, quick reference guides, and knowledge articles
- Facilitate bi-weekly end-user awareness sessions through the Click Smart IT Program
- Train staff on cybersecurity awareness, Microsoft 365 tools, SharePoint, and organizational IT policies
- Assist with endpoint protection monitoring, antivirus updates, and vulnerability management
- Support compliance with data protection and information security requirements
- Maintain IT documentation, system records, inventories, and configuration records
- Prepare periodic reports on service desk performance, training activities, and infrastructure support
- Participate in IT infrastructure, digital transformation, and system improvement projects
- Provide technical support during workshops, meetings, webinars, and organizational events
- Perform other IT-related duties assigned by the supervisor
Requirements
- Bachelor’s degree in a relevant information technology or computing field
- Computer hardware configuration and troubleshooting
- Microsoft Windows and Microsoft 365 applications
- Active Directory and user account management
- SharePoint Online and Microsoft Teams
- Networking concepts including TCP/IP, DNS, DHCP, LAN, WAN, Wi-Fi, and VPN
- IT ticketing systems and service desk operations
- Cybersecurity awareness
- IT training material development and user training delivery
Document Requirements
Application Instructions
- Upload a single document containing your cover letter, resume and references.
- Official Jhpiego recruitment emails only use the @jhpiego.org domain.
