TUI Hotels & Resorts is seeking an Assistant IT Manager to support the operation, maintenance, security, and improvement of IT systems and infrastructure at TUI BLUE Bahari Zanzibar in Matemwe.
Responsibilities
- Support the IT Manager in planning, maintaining, monitoring, and ensuring the smooth operation of all IT systems and infrastructure across the resort
- Manage and maintain wired and wireless network connectivity, including troubleshooting network, Wi-Fi, switching, and connectivity issues
- Support servers, Windows systems, Active Directory, DNS, DHCP, file services, storage, system updates, and other core IT services
- Provide technical support for hotel systems, including PMS, POS, IPTV, digital signage, telephone/PBX systems, electronic door-lock systems, CCTV, and Wi-Fi
- Provide timely technical support to hotel employees and troubleshoot hardware, software, printers, email, network, user-access, and device-related issues
- Monitor and support cybersecurity activities, system patching, endpoint protection, security alerts, data protection, and company IT security requirements
- Assist with IT projects, system upgrades, infrastructure improvements, technology deployments, and hotel technology installations
- Coordinate with IT vendors, suppliers, contractors, and service providers to resolve technical issues
- Maintain accurate technical documentation and system records
- Provide guidance and technical support to junior IT team members when required
- Ensure IT operations deliver reliable and secure technology services that support efficient hotel operations and a positive guest experience
Requirements
- Strong knowledge of computer networking and IT infrastructure
- Experience with server administration and Windows systems
- Knowledge of Active Directory, DNS, and DHCP
- Understanding of cybersecurity principles and IT security management
- Familiarity with PMS, POS, IPTV, digital signage, electronic door-lock, CCTV, telephone/PBX, and hotel integration systems
- Strong troubleshooting and problem-solving abilities
- Ability to work independently and take ownership of technical issues
- Excellent customer service, communication, interpersonal, and teamwork skills
- Good organisational skills and ability to prioritise multiple tasks
- Ability to work under pressure and resolve technical problems effectively
- Proactive approach to identifying potential IT problems
- Professionalism, reliability, and willingness to learn new technologies
Application Instructions
- Applications are accepted online only through the official TUI Group careers portal using the "Apply by Form" option.
- Use Job Reference 141086.
- Applicants must have the right to work in Tanzania.
- For enquiries only (not applications), contact
