Technical Operations Manager - Zanzibar

Yas Tanzania (Yas Fiber), part of AXIAN Telecom, is looking for a Technical Operations Manager for Zanzibar to run all technical field operations in the region. The role owns the FTTx outside plant, preventive and reactive maintenance, incident management and SLA assurance, and leads the regional team and contractors.

Responsibilities

• Manage all technical field operations for the assigned region to the highest standards and SLAs.
• Plan, design, implement, manage and optimize the FTTx OSP within the region, in line with network standards.
• Own preventive and reactive maintenance of the OSP (Metro, FTTx and Backbone) for B2B and B2C infrastructure in the region, meeting PM schedule targets.
• Lead incident management to ensure MTTR and SLA assurance for the region, including root cause analysis and corrective actions.
• Ensure QC checks are carried out on completed maintenance and installation work, and act on systemic quality findings.
• For regions outside Dar es Salaam, take responsibility for wireless PtP and PtMP infrastructure.
• For regions outside Dar es Salaam, oversee subscriber Service Delivery operations (connection and support) in line with Service Delivery SLAs and standards.
• Manage contractors operating in the region and hold them accountable to SLA and quality.
• Manage and develop the regional team (Access Network Team Leader / QC Technicians in Dar es Salaam regions; Field Ops Technicians in upcountry regions), including on-call rotas.
• Implement backup encryption and secure data transmission.

Requirements

• Bachelor's degree in Telecommunications, Electrical Engineering or a related field.
• 4+ years of hands-on experience in telecom field operations or network maintenance, ideally with regional/multi-site responsibility.
• Willingness to be based in or travel extensively within the assigned region; must have a valid driver's licence.
• Knowledge of FTTx OSP operations and maintenance practices.
• Incident management, MTTR and SLA governance.
• Fiber testing and quality standards (OTDR, splice loss and power budget).
• FTTx OSP operations
• Network maintenance
• Incident management
• MTTR and SLA governance
• Fiber testing (OTDR)
• Contractor management
• Team leadership

Application Instructions

• Apply online via the AXIAN Group careers portal (Job Reference: req5806)