Field Operations Technician - Region

Yas Tanzania (Yas Fiber), part of AXIAN Telecom, is looking for a Field Operations Technician for a regional posting. The technician maintains and repairs regional outside plant (OSP) and wireless infrastructure, supports subscriber installations, manages contractors in the region and joins the regional on-call rota.

Responsibilities

• Execute preventive maintenance rounds on regional OSP and wireless infrastructure according to schedule.
• Diagnose and repair reactive faults within target response and repair times, and confirm service restoration with the Network Operations Centre (NOC).
• Promptly escalate faults beyond individual capability or that require specialist/contractor support.
• Support subscriber installation and support/maintenance work in the region as directed by the Technical Ops Manager.
• Escalate any potential breaches of SLA and Mean Time to Resolve (MTTR) that will affect customer experience.
• Adhere to quality of work, quality control and standards to deliver an exceptional customer experience.
• Manage contractors operating in the region and hold them accountable to SLA and quality.
• Manage regional operational cost reduction through effective material consumption, work order review and reconciliation with contractors.
• Maintain and track field operations inventory management and control for the region.
• Always follow HSE procedures, including for roadside and travel work, and participate in the regional on-call rota.

Requirements

• Bachelor's degree in Telecommunications, Information Technology or a related field.
• 1-3 years' experience in telecom field maintenance, installation or a related technical trade.
• Valid driver's/rider's licence where regional travel is required.
• Self-reliant field technician, comfortable working with limited direct supervision in a regional setting.
• Reliable and safety-conscious; willing to travel within the region and join the on-call rota.
• Good communicator with the NOC, contractors and local communities.
• OSP maintenance
• Wireless infrastructure
• Fault diagnosis and repair
• Subscriber installation
• Contractor management
• Inventory control
• HSE compliance

Application Instructions

• Apply online via the AXIAN Group careers portal (Job Reference: req5807)