Paid internship supporting the daily operations, service availability, academic content accuracy, user engagement, and continuous improvement of the Smart Uni educational application in collaboration with the Project Manager and technical and content teams.
Responsibilities
- Regularly monitor the Smart Uni application to ensure its services and features function as expected.
- Verify the availability and accuracy of academic notes, timetables, assignments, AI assistance, live discussions, and other services.
- Identify missing content, outdated information, technical issues, and non-functional features and report them for resolution.
- Conduct routine application checks and document identified issues, status, and corrective actions.
- Follow up with technical teams to ensure reported issues are resolved within agreed timelines.
- Coordinate the collection, verification, organization, and uploading of academic information.
- Identify academic content gaps and recommend ways to expand resource availability across courses and universities.
- Work with student representatives and university contacts to obtain accurate and timely academic data.
- Organize published information for quick and intuitive student access.
- Monitor user activity and develop initiatives to increase daily and weekly active users.
- Propose engagement initiatives such as academic challenges, polls, study discussions, competitions, and reminders.
- Gather student feedback and investigate reasons for low usage of specific features.
- Help users access app services and document complaints, feature requests, and suggestions.
- Build active online learning communities within the application.
- Test existing features from a user perspective to improve the overall user experience.
- Benchmark competing educational applications and recommend new features and service improvements.
- Collaborate with the Project Manager and technical team to test new features before and after deployment.
- Maintain daily and weekly checklists of application services, content updates, and reported issues.
- Track service gaps, corrective actions, unresolved bugs, and key engagement metrics.
- Prepare regular reports on service availability, user engagement trends, challenges, and actionable recommendations.
Requirements
- Bachelor-level graduate in Information Technology, Computer Science, Business Information Technology, Marketing, Communications, Education, or a related discipline.
- Educational technology and mobile application interest.
- Analytical and problem-solving skills.
- Organizational and follow-up skills.
- Written and verbal communication skills.
- Microsoft Office or Google Workspace proficiency.
- Report preparation skills.
- Creativity, proactivity, self-motivation, and teamwork.
Application Instructions
- Interested candidates should apply online through the official Mainstream Group Limited careers portal by selecting the Smart Uni Project Operations & User Engagement Intern vacancy
