SimplePay Capital Financial Services Tanzania Ltd is seeking Collection Officers to support loan repayment activities and customer relationship management. The role involves following up on customer accounts, collecting loan repayments, conducting customer due diligence, maintaining KYC documentation and supporting financial service operations. This opportunity is suitable for candidates interested in microfinance, lending, collections and sales-related careers.
Responsibilities
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Review and follow up on customer accounts with outstanding repayments.
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Collect loan payments according to agreed repayment schedules.
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Conduct customer due diligence activities.
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Maintain accurate Know Your Customer (KYC) documentation.
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Provide quality customer service to clients.
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Handle front-desk customer support responsibilities.
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Assist with general administrative duties.
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Ensure compliance with company policies and procedures.
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Support customer relationship management activities.
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Follow up with customers regarding repayment commitments.
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Maintain accurate records of collection activities.
Requirements
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Secondary school education.
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Previous experience in microfinance or financial services is an added advantage.
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Previous experience in loan sales, customer service, debt collection, microfinance, banking or field sales is an added advantage.
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Strong communication skills.
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Good sales and negotiation abilities.
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Excellent customer service skills.
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Strong time-management skills.
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Self-driven and dependable.
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Ability to work effectively as part of a team.
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Basic computer skills.
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Smartphone ownership is an added advantage.
