Assistant IT Manager

The Residence Zanzibar is seeking an experienced Assistant IT Manager to support the management and day-to-day operation of the resort's technology environment. The role focuses on maintaining IT infrastructure, systems, networks, hardware and software, supporting cybersecurity measures, resolving technical issues and ensuring reliable technology services across the resort.

Responsibilities

• Support the management and maintenance of the resort's IT systems, networks, hardware and software.
• Assist with day-to-day IT infrastructure management and system administration.
• Monitor technology systems and services to help maintain reliable resort operations.
• Support the implementation and maintenance of IT security measures.
• Help protect company systems, devices and data from security risks.
• Troubleshoot and resolve hardware, software and network problems.
• Provide technical support to employees and different resort departments.
• Assist with administration and maintenance of network infrastructure.
• Support system configuration, maintenance and technical updates.
• Assist in supervising IT activities and coordinating the work of the IT team.
• Identify recurring technology issues and contribute to improvements in IT operations.
• Support the IT Manager in maintaining reliable, secure and efficient technology services.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science or a related field.
• Minimum 3 years of experience in IT management, system administration or a related IT role.
• Proven experience managing IT systems.
• Experience supporting and managing computer networks.
• Experience managing and troubleshooting computer hardware and software.
• Knowledge of IT infrastructure.
• Knowledge of system administration.
• Understanding of cybersecurity practices.
• Strong technical troubleshooting and problem-solving abilities.
• Strong leadership skills.
• Team management skills.
• Good communication skills.
• Ability to provide technical support to users and departments.
• Ability to support daily IT operations within a hospitality environment.