Responsible for supporting customers with account management, transaction processing, branch operations, service delivery, product cross-selling, and digital banking adoption at United Bank for Africa Tanzania in Dar es Salaam.
Responsibilities
- Ensure effective and efficient implementation of bank-wide policies regarding branch operations
- Ensure effective and timely customer service delivery with a customer-friendly disposition
- Maintain agreed turnaround times in line with defined service levels
- Review account opening documents and ensure timely account opening
- Process account management, reactivations and dormant account activations
- Acknowledge MICR cheques issued on the system
- Process customer cheque and card requests
- Process standing instructions and print off-cycle statements
- Maintain up-to-date transaction registers
- Prepare and submit timely reports and customer statements
- Respond promptly to reference letters
- Maintain adequate controls over records and achieve zero fraud and error rates
- Cross-sell bank products including MoneyGram, Western Union, agency banking, POS, foreign exchange, VPP, prepaid cards and remittances
- Promote adoption of digital banking services including LEO, internet banking and mobile banking
Requirements
- Bachelor's degree or equivalent with a minimum of Second Class (Lower Division)
- Five O-Level credits, including Mathematics and English Language, obtained in no more than two sittings
- Knowledge of banking operations, products, customer service and operational, credit and regulatory risks
- Excellent customer service orientation
- Strong communication and selling skills
- Good interpersonal and problem-solving abilities
- High integrity and attention to detail
- Fast and accurate processing skills
Document Requirements
- Resume
- Cover letter
- Certificate
Application Instructions
- Only shortlisted candidates will be contacted.
