The Grievance Mitigation Committee (GMC) Head is an independent position responsible for settling unresolved employee grievances, ensuring a transparent and thorough mitigation process while adhering to policy and regulations. The role involves managing employee complaints and appeals, preparing monthly and quarterly reports, reviewing HR manuals, and conducting training and orientation sessions for employees.
Responsibilities
- Employee Complaints and Appeals Employee complaints or appeals and Direct Complaints must be opened by the GMC Head.
- Immediately forward all received Appeals, Direct Complaints and Complaints reported in the GMC-Entity to GMC-Group for further guidelines, ensuring adherence to GMC-Group guidelines during the mitigation process.
- Maintain confidentiality in GMC activities and follow respective Entity manuals and Country Labor Law for upholding justice.
- Send the following monthly GMC reports in the required formats and within the allotted time: Monthly Meeting & Appeal Report Format (Annex-1), Monthly Complaints Follow-up Report (Annex-3), Punishment Report (Annex-2).
- Prepare Quarterly Reports on Appeals & Direct Complaints concerning the final status of received appeals and Direct Complaints.
- Scrutinise differences in key practices between the HR manual and Labor Law concerning: Termination, Demotion, Promotion, Increment hold, Penalty, Transfer, Other related matters.
- Lead the GMC session as the resource person in the orientation programme, training sessions, exit interviews and online training sessions arranged by HR of the respective entity.
- Follow and adhere to GMC policy, procedures and instructions of the Group GMC-Chairperson.
- Conduct physical visits to respective Entity branches related to grievances, if needed, after receiving guidance or instructions from Group-GMC.
Requirements
- A Bachelor's or Master's degree in Management, Law, Human Resources or a related field
- Extensive experience of 10-15 years in managerial, HR, legal, employee relations, grievance management or related roles
- Preferably retired female professionals with strong managerial and/or employee relations experience
- Excellent verbal and written communication skills in English
- Ability to handle stressful situations with grace and professionalism
- Strong communication and interpersonal skills
- Excellent problem-solving and conflict resolution abilities
- A track record of delivering excellent results in leadership roles and commanding respect
- Ability to analyse data and identify trends in staff complaints
- Knowledge of relevant laws and regulations of the respective entity
- Self-driven behaviour with a proactive approach
- Excellent teamwork qualities and a positive attitude
- Meticulous attention to detail and the ability to meet deadlines
- Strong understanding of the country's laws
- Strong moral and ethical values, good physical and mental health, and strong integrity
- Ability and willingness to visit branches as and when necessary
- A Bachelor’s or Master’s degree in Management, Law, Human Resources or a related field.
- Extensive experience of 10 15 years in managerial, HR, legal, employee relations, grievance management or related roles.
- Preferably be retired female professionals with strong managerial and/or employee relations experience.
- Excellent verbal and written communication skills in English.
- Ability to handle stressful situations with grace and professionalism.
- Strong communication and interpersonal skills.
- Excellent problem-solving and conflict resolution abilities.
- A track record of delivering excellent results in leadership roles and commanding respect.
- Ability to analyse data and identify trends in staff complaints.
- Knowledge of relevant laws and regulations of the respective entity.
- Self-driven behaviour with a zeal-to-do approach.
- Excellent team-player qualities and a positive attitude.
- Meticulous attention to detail and the ability to meet deadlines.
- Strong understanding of the country’s laws.
- Strong moral and ethical values, good physical and mental health, and strong integrity.
- Ability and willingness to visit branches as and when necessary.
