Branch Quality Assurance

Reviews branch operations, controls, compliance, service standards, and operational risks while recommending corrective actions and improvements.

Responsibilities

• Monitor branch operations for compliance with policies and regulatory requirements.
• Conduct quality assurance reviews, inspections, and operational audits.
• Identify operational gaps, risks, and control weaknesses.
• Assess compliance with customer service standards and procedures.
• Prepare quality assurance reports and follow up on recommendations.
• Promote continuous improvement, operational efficiency, and risk management.

Requirements

• Strong analytical, reporting, and problem-solving skills.
• Knowledge of banking procedures, regulatory requirements, and risk management.
• Attention to detail, integrity, and ability to work independently.

Document Requirements

• Resume