Leads Business Relationship Officers and drives branch customer acquisition, deposits, lending, revenue, and service performance.
Responsibilities
- Lead and supervise Business Relationship Officers to achieve branch business targets.
- Drive customer acquisition, deposit mobilization, lending growth, and revenue generation.
- Enhance customer experience, satisfaction, and retention.
- Develop branch business development strategies.
- Monitor team performance, coach staff, and support development.
- Build relationships with existing and prospective customers.
- Monitor sales performance and prepare reports.
- Address customer complaints and service issues.
- Ensure compliance with banking policies and regulatory requirements.
Requirements
- Ability to achieve sales targets and grow customer portfolios.
- Leadership, coaching, negotiation, and communication skills.
- Knowledge of banking products, credit processes, and regulatory requirements.
- Customer service and relationship management skills.
Document Requirements
