Enterprise Change & Adoption Manager

Equity Bank Tanzania is seeking an experienced Enterprise Change & Adoption Manager to lead the people side of transformation and organizational excellence.

The role is responsible for ensuring major changes across the Bank are successfully understood, adopted, embedded and sustained. The successful candidate will lead the Bank's enterprise change management framework based on Prosci ADKAR, covering change readiness, stakeholder engagement, communications, resistance management, culture, behavioural change and adoption measurement.

Responsibilities

• Lead the implementation and continuous improvement of the Bank's enterprise change management methodology based on Prosci ADKAR.
• Develop change management strategies and plans for transformation programmes, strategic initiatives and operating-model changes.
• Conduct change impact assessments covering people, processes, technology, organizational structures and behaviours.
• Assess organizational readiness and identify adoption risks, capability gaps and barriers to change.
• Support prioritization of change initiatives to reduce transformation fatigue across the organization.
• Develop stakeholder engagement strategies and build support for transformation initiatives.
• Coach executive sponsors, programme leaders and change sponsors on effectively leading change.
• Facilitate leadership alignment around transformation priorities, behaviours and expected outcomes.
• Establish and support change-champion networks across the organization.
• Develop and govern communication strategies for transformation programmes and organizational changes.
• Prepare clear change communications, key messages, FAQs, leadership talking points and stakeholder materials.
• Measure communication effectiveness using surveys, feedback and engagement data.
• Monitor adoption of new processes, systems and ways of working.
• Identify resistance to change and implement appropriate interventions.
• Work with HR and Learning & Development teams to align training and capability-building activities with change initiatives.
• Identify skills and capability gaps affecting successful adoption.
• Develop behavioural reinforcement mechanisms to ensure changes remain embedded after implementation.
• Define and monitor adoption metrics, utilization indicators and behavioural performance measures.
• Lead culture-transformation and behavioural-alignment initiatives.
• Conduct culture assessments, engagement surveys, focus groups and organizational diagnostics.
• Support initiatives that strengthen collaboration, accountability and employee engagement.
• Identify and mitigate people-related risks affecting transformation programmes.
• Develop structured resistance-management strategies.
• Track people-related benefits, productivity improvements and behavioural outcomes resulting from transformation.
• Conduct post-implementation reviews to determine whether intended changes have been successfully adopted.
• Develop dashboards, scorecards and reports covering readiness, adoption, engagement and transformation risks.
• Provide change-management updates and insights to senior leadership, steering committees and governance forums.

Requirements

• Bachelor’s degree in Organizational Psychology, Organizational Development, Human Resources, Business Administration, Communications, Behavioural Science, or a related field.
• Postgraduate qualification in Organizational Development, Change Management, or an MBA with an OD concentration is strongly preferred.
• Minimum of 8 years of experience in enterprise change management, organizational development, culture transformation or leadership coaching.
• At least 5 years of experience supporting major cross-functional transformation programmes.
• Experience serving as a change lead on a large or significant programme.
• Practical experience delivering change within a frontline service environment such as banking, retail or a comparable sector.
• Strong knowledge and practical application of Prosci ADKAR.
• Prosci ADKAR certification or Certified Change Management Professional qualification.
• Demonstrable experience applying Kotter, LaMarsh or another recognized enterprise change methodology.
• Experience designing enterprise change-management frameworks.
• Strong change-impact and organizational-readiness assessment capabilities.
• Experience developing stakeholder engagement and communication strategies.
• Strong understanding of behavioural change, reinforcement and culture transformation.
• Experience measuring adoption and distinguishing genuine adoption from basic compliance.
• Ability to facilitate cross-functional workshops and stakeholder engagements.
• Experience coaching executives and senior change sponsors.
• Strong analytical and change-reporting capabilities.
• Ability to operate effectively in complex, multi-stakeholder environments.
• Strong executive communication and influencing skills.
• Ability to remain objective and evidence-driven when working under pressure.
• High levels of confidentiality, professionalism and political awareness.
• Facilitation certification such as IAF or ICA is an added advantage.
• CIPD or an equivalent HR professional qualification is an added advantage.
• Psychology or behavioural-science training is an added advantage.