Manager – QR Merchant Solutions

Equity Bank Tanzania is seeking a Manager – QR Merchant Solutions to drive the acquisition, activation and growth of merchants using QR-based payment solutions, particularly TANQR, across mass-market and MSME segments.

The successful candidate will focus on expanding QR payment acceptance, increasing merchant transaction volumes, improving merchant engagement and delivering seamless digital payment experiences while ensuring compliance with regulatory requirements and Bank policies.

Responsibilities

• Acquire and onboard mass-market and MSME merchants for static and dynamic QR payment solutions.
• Drive deployment of QR solutions across retail outlets, micro-merchants and small businesses.
• Ensure smooth digital onboarding, KYC compliance and QR activation within established turnaround times.
• Educate merchants on QR payments, settlement cycles and reconciliation processes.
• Monitor merchant activation rates and ensure consistent transaction activity after onboarding.
• Develop strategies to increase QR transaction frequency, transaction value and merchant retention.
• Promote the Bank’s TANQR solutions across relevant customer segments.
• Cross-sell related digital products, including current accounts, mobile banking, merchant applications and cash-management solutions.
• Gather merchant feedback and collaborate with relevant teams to improve QR features and customer experience.
• Achieve targets for TANQR merchant acquisition, active merchants and transaction volumes.
• Drive fee income and float balances associated with QR merchant accounts.
• Track merchant portfolio performance and prepare relevant reports and dashboards.
• Identify high-potential merchant clusters, markets and ecosystems for QR expansion.
• Work with channel partners, fintech companies, aggregators and other ecosystem partners to expand QR acceptance.
• Monitor competitor QR-payment offerings and recommend differentiation strategies.
• Ensure compliance with KYC, AML, applicable QR-payment regulations and Bank policies.
• Coordinate with Operations and Technology teams to resolve merchant settlement and technical issues.
• Monitor fraud risks and promote secure QR usage across the merchant portfolio.
• Collaborate with Business, Operations, IT, Risk, Compliance and Customer Support teams.
• Train and support field sales teams on QR products and merchant solutions.

Requirements

• Bachelor’s degree in Business, Finance, Commerce or a related field.
• 4–8 years of experience in digital payments, QR acquiring or merchant acquiring.
• Hands-on experience with QR payment solutions, particularly within Mobile Financial Services.
• Strong understanding of QR payment ecosystems and merchant-acquiring models.
• Strong sales and relationship-management skills, particularly with MSME and mass-market merchants.
• Knowledge of payment settlement, reconciliation and payment operations.
• Strong analytical and data-driven mindset.
• Excellent communication and stakeholder-management skills.
• Customer-focused and execution-oriented approach.
• Ability to perform effectively in a high-volume, fast-growth payments environment.
• Proactive, solution-oriented and results-driven.

Added Advantage

• MBA.
• Professional certification in Digital Payments.