Performance, Benefits & Insight Manager

Equity Bank (Tanzania) Limited•Dar es Salaam

Full-timeOnsiteNegotiableCloses Nov 9

Official job description

Responsible for building and maintaining Equity Bank’s performance measurement architecture, transformation dashboards, benefits-realisation tracking, productivity metrics, revenue-leakage visibility, cost-to-serve insights, and executive performance reporting.

Responsibilities

Design and maintain the institution’s KPI architecture across strategic and operational performance
Track and analyse performance against the institutional Balanced Scorecard
Define and track productivity metrics suited to the branch banking context
Apply benefits-realisation methodology by defining baselines, agreeing measurement methods, and tracking variance
Model and identify revenue leakage and value-capture opportunities
Build cost-to-serve models and insights for efficiency, pricing, and operating-model decisions
Validate initiative business cases and confirm delivery of committed financial and operational outcomes
Design accurate, legible, and actionable executive performance dashboards
Produce data-backed transformation reporting for executive and governance audiences
Translate data findings into clear, decision-ready executive insight
Support voice-of-customer and customer-experience intelligence with performance analysis
Build management information and insight from fragmented, low-maturity data sources
Operate within secured IT and Finance data-access arrangements while maintaining data integrity and methodological transparency
Challenge stakeholders respectfully, maintain confidentiality, and preserve audit trails

Requirements

Executive dashboard design
Benefits-realisation methodology, including baseline setting, measurement, and variance tracking
Revenue-leakage identification and cost-to-serve modelling
Productivity metric design for branch banking
Financial and operational modelling
KPI architecture and business-case validation
Narrative translation of findings into evidence-based executive storytelling
Ability to distinguish fact, inference, and opinion
Strong stakeholder management and executive communication
Intellectual honesty, analytical rigour, composure under pressure, and political neutrality

Required skills & tools

Executive dashboard designBenefits-realisation methodologyIncluding baseline settingMeasurementAnd variance trackingFinancial and operational modellingDistinguish factInference

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About the Employer

Equity Bank (Tanzania) Limited

Financial Services

Equity Bank Tanzania is committed to driving socio-economic transformation and sustainability across Tanzania. Through The African Recovery & Resilience Plan initiative, we focus on empowering individuals, businesses, and communities by providing capacity-building programs, promoting financial inclusion, and advancing environmental stewardship. Our mission in Tanzania is to support sustainable agriculture, green energy, and climate resilience, ensuring long-term economic growth and environmental conservation. We work with local and international partners to deliver impactful solutions, from climate finance to renewable energy projects, all aimed at fostering Tanzania’s socio-economic resilience. As part of the wider Equity Group, Equity Bank Tanzania remains a leader in offering integrated financial services that empower communities while driving Tanzania’s green economy and sustainable development.

HeadquartersDar es salaam, Tanzania