Community Moderation & Platform Stewardship Intern

Jamii Africa is seeking a motivated Community Moderation & Platform Stewardship Intern to support the day-to-day management of its online communities. The successful candidate will help maintain safe, inclusive, and constructive digital spaces by moderating discussions, enforcing community guidelines, and supporting healthy engagement across the organization's platforms.

Key Responsibilities

• Monitor and manage daily community discussions across digital platforms.
• Enforce community guidelines consistently and fairly.
• Follow established escalation procedures for policy violations and sensitive issues.
• Promote respectful, inclusive, and constructive online conversations.
• Support community engagement initiatives and platform operations.
• Report moderation issues and escalate complex cases when necessary.
• Help maintain a positive user experience across community platforms.

Requirements

• Recent Diploma or Bachelor's Degree in Communications, Political Science, Development Studies, Sociology, Statistics, Data Science, Graphic Design, Project Management, ICT, or a related field.
• Passion for online community engagement, civic technology, and social impact.
• Excellent written and verbal communication skills.
• Fluency in both English and Swahili.
• Strong interpersonal skills and attention to detail.
• Ability to make fair, objective, and responsible moderation decisions.