SimplePay Capital Financial Services Tanzania Ltd is looking for ambitious, disciplined, and target-driven individuals to join their Operations team as Operations Trainees – Business Development Officer (BDO). Vacancies are open in Morogoro, Pwani, Mbeya, Dar es Salaam, Geita and Shinyanga regions. This fixed-term, entry-level training opportunity offers hands-on training, mentorship, and practical field experience in loan sales, customer acquisition, collections, and portfolio management. High-performing trainees may progress to the position of Business Development Officer (BDO).
Responsibilities
- Identify and approach potential customers within the assigned territory
- Market and promote the Company’s loan products to prospective customers
- Build and maintain a pipeline of potential customers
- Support customer onboarding and loan application processes
- Develop and maintain positive relationships with customers
- Follow up with customers regarding loan repayments
- Communicate professionally with customers on repayment schedules and outstanding balances
- Support collection activities and customer retention initiatives
- Conduct field visits and customer follow-ups as required
- Assist in collecting and verifying customer information and documentation
- Support loan disbursement and collection activities
- Ensure customer information submitted is accurate and complete
- Adhere to the Company’s policies, procedures, and Standard Operating Procedures (SOPs)
- Prepare daily activity, sales, and collection reports
- Maintain accurate customer and operational records
- Work towards assigned activity and performance targets
- Participate in training, coaching, and performance reviews
Requirements
- Minimum Secondary School Education (Form Four Certificate)
- NIDA number
- Effective communication in Kiswahili (English is an added advantage)
- Experience in sales, customer service, collections, microfinance, or field work (advantageous)
- Willingness to work in the field and engage customers directly
- Willingness to relocate to areas with open vacancies
- Possession of a smartphone
- Positive attitude and strong willingness to learn
- Driven
- Resilient
- Coachable
- Customer-focused
- Target-oriented
Document Requirements
Application Instructions
- APPLICATION – OPERATIONS TRAINEE in GEITA)
- Only shortlisted candidates will be contacted.
