Leads the end-to-end implementation of Standard Chartered Bank’s Transaction Banking Cash and Trade solutions, coordinating internal teams, managing client onboarding projects, facilitating training, and ensuring solutions are delivered on time and according to client requirements.
Responsibilities
- Manage the end-to-end implementation of Transaction Banking Cash and Trade solutions at regional and global levels
- Oversee client onboarding and implementation activities
- Ensure implementations are completed in accordance with agreed service commitments
- Project-manage client implementations from deal handover through delivery and transition to Business as Usual servicing
- Coordinate implementation activities, timelines and deliverables
- Ensure projects are delivered efficiently and meet client expectations
- Work closely with Sales, Product, Technical Integration, Technology, Operations, Channel and Service teams
- Coordinate internal stakeholders to ensure effective delivery of client solutions
- Lead client training sessions relating to implemented banking solutions
- Support solution implementation and post-implementation activities
- Collect client feedback and conduct client surveys
- Manage implementation governance processes
- Identify and manage delivery risks, challenges and operational issues
- Ensure implemented solutions remain aligned with client requirements and agreed standards
Requirements
- Strong client implementation and project management capabilities
- Strong stakeholder management and client relationship management skills
- Excellent written and verbal communication skills
- Strong presentation and client engagement abilities
- Continuous improvement and problem-solving capabilities
- Knowledge of Transaction Banking, Cash and Trade products
- Understanding of APIs, banking systems and technology integration
- Operational risk management and governance knowledge
- Relevant university degree or equivalent professional qualification in Finance, Business Administration or a related discipline
Application Instructions
