Customer Service Intern

Responsibilities

• Welcome and assist clients with professionalism and a customer-focused approach
• Respond to customer inquiries regarding services, products, and application processes
• Review customer files to ensure all required documents are complete, properly submitted, and accurately filed
• Verify the authenticity of customer documents and identify inconsistencies or potential fraudulent documents
• Maintain and update client records accurately and securely
• Support front office and back-office teams with administrative and operational activities
• Escalate unresolved customer concerns or documentation issues to relevant supervisors

Requirements

• Recent graduate (Class of 2024/2025)
• Bachelor’s Degree in Business Administration, Finance, or a related field
• Minimum GPA of 3.5
• Strong attention to detail and integrity when handling confidential information
• Basic knowledge of financial and customer documentation (National ID cards, Business licenses, Utility bills, Other customer records)
• Good interpersonal and communication skills
• Proficiency in Microsoft Office applications (Word, Excel, Outlook)
• Willingness to learn and contribute