Oversee hospitality operations in Zanzibar, maintain international hotel management standards, lead hotel teams, and ensure exceptional guest experiences and commercially successful property operations.
Responsibilities
- Oversee all hospitality-related and day-to-day hotel operations
- Establish and maintain international hotel management standards
- Ensure an exceptional guest experience across the properties
- Oversee front office, housekeeping, food and beverage, guest relations, and other relevant departments
- Develop and implement operational procedures, service standards, and performance management systems
- Recruit, train, supervise, and evaluate staff performance
- Manage budgeting, cost control, revenue management, procurement, and operational planning
- Ensure hotel quality assurance, health and safety, regulatory compliance, and risk management
- Manage hospitality operations within a real estate development environment
- Ensure properties are professionally operated, maintained, and commercially successful
Requirements
- Proven track record in hotel management, hospitality operations, or a similar leadership role
- Strong knowledge of international hotel standards, hospitality best practices, and guest service excellence
- Experience in the management of front office, housekeeping, food and beverage, and guest relations
- Strong leadership and team management skills, including staff recruitment, training, and performance evaluation
- Experience in budgeting, cost control, revenue management, procurement, and operational planning
- Knowledge of hotel quality assurance, health and safety standards, regulatory compliance, and risk management
- Strong communication, problem-solving, organizational, and interpersonal skills
- Willingness to relocate to and live in Zanzibar and oversee operations on-site
- Hotel management and hospitality operations expertise
- Knowledge of international hotel standards and hospitality best practices
- Guest service excellence
- Leadership and team management
- Budgeting and cost control
- Revenue management and procurement
- Operational planning
- Quality assurance and compliance
- Health and safety and risk management
- Communication, problem-solving, organizational, and interpersonal skills
