Vodacom Tanzania Plc is looking for a commercially driven and customer-focused Manager: Digital Channels & Online Payments to lead the growth and evolution of M-Pesa’s digital channels and online payment ecosystem. The role focuses on increasing digital adoption, transaction volumes, customer engagement, and revenue while managing the online payments portfolio and developing compelling digital use cases.
Responsibilities
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Lead the growth and evolution of M-Pesa’s digital channels and online payment ecosystem.
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Develop and execute strategies to increase digital adoption, transaction volumes, customer engagement, and revenue.
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Own and manage the online payments portfolio.
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Develop compelling digital payment use cases.
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Build and strengthen partnerships with local and international platforms.
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Position M-Pesa as the preferred payment method for e-commerce, subscriptions, travel, entertainment, gaming, and other online services.
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Collaborate with cross-functional teams across Technology, Commercial, Product, Operations, Risk, Compliance, and Finance.
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Translate customer insights and market trends into secure, scalable, and seamless digital experiences.
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Manage product roadmaps and oversee commercial performance.
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Manage partner delivery and ensure successful execution of digital payment initiatives.
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Lead and develop a high-performing team.
Requirements
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Relevant bachelor’s degree.
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At least 5 years of experience in digital products, payments, fintech, telecommunications, financial services, e-commerce, technology, or business development.
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Strong knowledge of digital payments.
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Strong commercial and strategic acumen.
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Experience in product and innovation management.
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Strong analytical skills and ability to make data-driven decisions.
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Strong understanding of customer experience.
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Experience in partnership and stakeholder management.
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Good understanding of governance and risk.
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Strong leadership and execution capabilities.
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Excellent communication and problem-solving skills.
