Sales Executive

Vodacom Tanzania Plc is looking for a Sales Executive to maximize store revenue and customer acquisition by proactively selling Vodacom’s portfolio of products and services, including voice, data, devices, fixed services, and M-Pesa solutions. The role involves identifying customer needs, converting opportunities into sales, delivering excellent customer service, and building lasting customer relationships.

Responsibilities

• Drive store revenue and increase customer usage of voice and data services.
• Provide after-sales support to customers.
• Build and maintain strong customer relationships.
• Sell, serve, and administer Vodacom products and services.
• Educate new and existing customers about Vodacom promotions.
• Deliver customer service that meets Vodacom standards and exceeds customer expectations.
• Record all customers served and their respective queries in Quick Logs.
• Escalate and follow up outstanding customer queries to ensure they are properly addressed and closed.
• Follow established customer feedback and escalation procedures.
• Comply with the requirements of the Operations Manual.
• Recommend improvements to customer service, marketing, and revenue-generating activities.
• Provide market intelligence reports on competitor activities.
• Perform other duties assigned by the Shop Manager.

Requirements

• Diploma or bachelor’s degree in Business Administration, Marketing, Sales, Commerce, or a related field.
• Strong understanding of sales techniques, customer relationship management, and consultative selling.
• Proven track record of achieving and exceeding sales targets.
• Ability to work in a fast-paced retail environment, including weekends and shifts when required.
• Excellent written and verbal communication skills in English and Swahili.
• Strong sales and negotiation skills.
• Good customer relationship management skills.
• Strong presentation and product demonstration skills.
• Computer literacy, including Microsoft Word, Excel, and Outlook.
• Ability to handle customer complaints and resolve conflicts effectively.
• Knowledge of upselling and cross-selling techniques.
• Knowledge of Vodacom products and services.
• Understanding of M-Pesa products and services.
• Knowledge of retail operations and customer service standards.
• Understanding of sales techniques and customer engagement principles.
• Knowledge of telecommunications industry trends and competitor activities.
• Understanding of customer complaint handling and escalation procedures.
• Strong customer service orientation and commercial awareness.
• Results-driven with strong problem-solving and decision-making abilities.
• Strong planning, organizational, adaptability, and teamwork skills.
• High level of integrity and professional ethics.