Vodacom Tanzania Plc is looking for a Sales Executive for its Mbeya Shop. The role focuses on maximizing store revenue and customer acquisition by selling Vodacom products and services, including voice, data, devices, fixed services, and M-Pesa solutions. The Sales Executive will identify customer needs, convert opportunities into sales, deliver excellent customer service, and build lasting customer relationships.
Responsibilities
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Drive store revenue and increase customer usage of voice and data services.
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Sell and administer Vodacom products and services.
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Identify customer needs and convert sales opportunities into successful transactions.
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Provide after-sales support to customers.
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Build and maintain strong relationships with customers.
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Educate new and existing customers about Vodacom promotions, products, and services.
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Deliver customer service that meets Vodacom standards and exceeds customer expectations.
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Record customers served and their queries in Quick Logs.
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Escalate and follow up outstanding customer queries to ensure they are properly addressed and closed.
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Follow established customer feedback and escalation procedures.
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Comply with the requirements of the Operations Manual.
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Provide recommendations for improving customer service, marketing, and revenue-generating activities.
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Provide market intelligence on competitor activities.
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Perform other duties assigned by the Shop Manager.
Requirements
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Diploma or bachelor’s degree in Business Administration, Marketing, Sales, Commerce, or a related field.
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Strong understanding of sales techniques, customer relationship management, and consultative selling.
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Proven ability to achieve and exceed sales targets.
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Ability to work in a fast-paced retail environment, including weekends and shifts when required.
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Excellent written and verbal communication skills in English and Swahili.
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Strong sales and negotiation skills.
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Good customer relationship management skills.
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Strong presentation and product demonstration skills.
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Computer literacy, including Microsoft Word, Excel, and Outlook.
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Ability to handle customer complaints and resolve conflicts effectively.
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Knowledge of upselling and cross-selling techniques.
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Knowledge of Vodacom products and services.
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Understanding of M-Pesa products and services.
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Knowledge of retail operations and customer service standards.
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Understanding of customer engagement and sales principles.
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Awareness of telecommunications industry trends and competitor activities.
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Understanding of customer complaint handling and escalation procedures.
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Strong customer-service orientation and commercial awareness.
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Results-driven with the ability to work toward sales targets.
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Strong communication and interpersonal skills.
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Good problem-solving and decision-making skills.
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Strong planning, organization, adaptability, and teamwork skills.
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High level of integrity and professional ethics.
