Airtel Tanzania is seeking an IT Manager to oversee mobile money technology integrations, business intelligence and reporting, government and third-party systems, critical IT operations, partner relationships, IT costs, information security, and technology project delivery.
Responsibilities
- Manage all business reporting across departments, systems, applications, and partners.
- Extract daily and ad hoc reports for business decision-making and ensure reports are accurate and delivered within agreed SLAs.
- Administer reporting servers and maintain data mining and OLAP systems.
- Design SQL scripts for report automation and develop reporting solutions for improved business analytics.
- Provide detailed analysis of business issues and key performance indicators.
- Run dashboards on report and system status for Airtel local and group management.
- Coordinate file transfers from network systems to mediation staging and business intelligence environments.
- Perform daily and weekly BI and TRA reconciliation in collaboration with the RA and Finance teams.
- Drive the country AM IT strategy and ensure alignment with Airtel business and group strategy.
- Develop and communicate the AM IT roadmap and prioritize IT actions based on business requirements and operational risks.
- Supervise AM and merchant standard integration and support merchant connectivity issues.
- Lead delivery of government and third-party integrated systems and projects.
- Manage, maintain, monitor, and optimize government and third-party integrated systems and infrastructure.
- Handle incidents, escalations, capacity planning, change management, suppliers, and contractors.
- Ensure system controls and security protect government and third-party integrated systems.
- Design, build, and maintain resilient IT infrastructure with disaster recovery provisions.
- Ensure availability, reliability, and performance of Airtel Tanzania information systems, data centre facilities, CCT, and AM, BI, TRA, TCRA, and PRETUPS platforms.
- Manage information security and risk and proactively plan infrastructure capacity.
- Manage AM partners and ensure service delivery in accordance with agreed quality standards and SLAs.
- Oversee managed services and ensure IT actions remain aligned with business imperatives.
- Manage AM, BI, TRA, TCRA, and PRETUPS IT OPEX and CAPEX in line with the approved annual operating plan.
- Establish governance for technology architecture, information assets, projects, infrastructure, applications, and IT processes.
- Oversee information management policies and procedures.
- Deliver IT solutions and projects on schedule and within budget to support commercial products and services.
Requirements
- Bachelor’s degree or equivalent university qualification.
- MBA or other advanced degree is desirable.
- Database management and reporting systems expertise.
- Programming and SQL skills.
- Project and program management skills.
- Business intelligence, data mining, OLAP, dashboard, and analytics expertise.
- IT infrastructure, systems administration, capacity planning, and disaster recovery knowledge.
- Experience with mobile money, merchant, government, and third-party system integrations.
- Information security, risk management, change management, and IT governance skills.
- Partner, supplier, contractor, budget, and SLA management skills.
- Ability to deliver multiple complex projects and institutionalize IT processes.
- Strong analytical, reporting, communication, coordination, and problem-solving abilities.
