Head of Information Technology

Leads NCBA Bank Tanzania’s IT department, infrastructure, service delivery, digital transformation, risk management, business continuity, and technology vendor relationships in alignment with the Bank’s business strategy.

Responsibilities

• Provide functional leadership to the IT department, including resource allocation, task assignment, and team performance management
• Manage the performance and supportability of IT infrastructure, telecommunications, networking, computing hardware, and software platforms
• Formulate and execute IT disaster recovery and business continuity plans
• Align business process re-engineering initiatives with corporate strategic goals
• Define and refine product development methodologies for bank products and digital services
• Develop performance standards and metrics for re-engineered processes
• Identify, evaluate, and mitigate operational risks arising from process, system, or organizational changes
• Oversee IT project delivery to ensure scope, quality, and timelines are met
• Ensure compliance with internal policies, banking procedures, Bank of Tanzania directives, and national regulatory standards
• Manage vendor selection and strategic relationships with telecommunications and IT infrastructure providers
• Prepare executive reports on IT infrastructure performance, system stability, and user support operations
• Drive change management initiatives and stakeholder ownership during technology deployments

Requirements

• University degree in Information Systems, Computer Science or an equivalent technical discipline
• Minimum of 6 years of relevant IT experience, with at least 4 years in a banking environment
• ITIL Service Level Management Foundation certification
• Knowledge of core banking systems and ITIL-aligned service support
• Experience in IT infrastructure and service delivery management
• Business continuity and disaster recovery planning skills
• IT project management, risk management and regulatory compliance skills
• Vendor and stakeholder management skills
• Leadership, change management and executive-level communication skills
• Leadership and change management
• IT infrastructure and service delivery management
• Core banking systems knowledge
• ITIL-aligned service support knowledge
• Business continuity and disaster recovery planning
• IT project management
• Risk management and regulatory compliance
• Vendor and stakeholder management
• Analytical and problem-solving skills
• Executive-level oral and written communication skills
• Resilience, collaboration, and ability to remain self-assured under pressure