Twenty4 Company is seeking a Client Service and Sales Officer in Dar es Salaam to win new clients, achieve sales targets, manage customer relationships, and coordinate printing orders from enquiry through delivery.
Responsibilities
- Prospect for new clients, understand their needs, and win their business through persuasive presentations, responsive service, and consistent follow-up
- Prepare accurate quotations, negotiate within approved terms, and follow up to close sales
- Record job specifications, including quantity, size, paper or material type, colours, finishing requirements, budget, and delivery deadlines
- Obtain and document client approval for artwork, proofs, pricing, and specifications before production begins
- Coordinate with design, production, finishing, and delivery teams while keeping clients informed about progress and timelines
- Inspect completed work to ensure it matches approved specifications for quality, quantity, and finishing before dispatch
- Respond to calls and messages, resolve customer complaints professionally, and escalate issues when necessary
- Maintain organised records of quotations, job files, purchase orders, invoices, and delivery notes
- Follow up on payments with the Accounts team
- Track prospects, conversion rates, and sales performance in Microsoft Excel and take action to close performance gaps
Requirements
- Minimum of two (2) years' experience in sales or customer service (printing industry experience is an added advantage)
- Diploma or Degree in Business, Marketing, or a related field is an advantage
- Fluency in both English and Swahili
- Strong communication and client relationship management skills
- Proficiency in Microsoft Excel and Microsoft Word
- Excellent record-keeping and reporting skills
- Results-driven, persuasive, and motivated to achieve sales targets and build lasting client relationships
- Strong organisational skills with excellent attention to detail and follow-up
- Ability to write tenders and prepare bid submissions is an added advantage
- Sales and customer service skills
- Client relationship management
- Persuasive communication and presentation skills
- Fluency in English and Swahili
- Microsoft Excel and Microsoft Word proficiency
- Record-keeping and reporting
- Organisation and attention to detail
- Sales target management
- Follow-up and negotiation skills
- Tender writing and bid submission skills are an added advantage
Document Requirements
